Over 1.2 million people have signed asking Snapchat to revert back to the version before its most recent update. Complaints have abounded following the release the update, with many users abandoning the app entirely in favor Instagram (if they hadn’t already).
However, by all accounts, the update isn’t going anywhere. During a conference speech last week, Snapchat CEO Evan Spiegel “get used it,” when discussing the update. And earlier this week, Snapchat announced plans to integrate “Tabs” into the app, which should make it easier for users to find the stories they’re looking for. That being said, Tabs will still only be added to the new update, and are unlikely to solve all users’ complaints.
Yesterday, Snapchat put out a statement in direct response to the petition, which you can read below.
FEB 20, 2018 — To Nic and all the Snapchatters who signed this petition,
We hear you, and appreciate that you took the time to let us know how you feel. We completely understand the new Snapchat has felt uncomfortable for many.
By putting everything from your friends in one place, our goal was to make it easier to connect with the people you care about most. The new Friends page will adapt to you and get smarter over time, reflecting who you’re most likely to be Snapping with at that moment. This same personalization is also true the new Discover, which will adapt to you the more that you use it.
Beginning soon on iOS, and with Android in the coming weeks, we are introducing tabs in Friends and Discover, which will make it easier to find the Stories that you want, when you want them. Once you receive the update, you’ll be able to sort things like Stories, Group Chats, and Subscriptions, allowing you to further customize your own experience on the app.
This new foundation is just the beginning, and we will always listen closely to find new ways to make the service better for everyone. We are grateful for your enthusiasm and creativity. We are very excited for what’s ahead.